Copyright
All content on this site such as, but not limited to text, graphics, logos, icons images and software, is the property of Neat Spirits.
Any improper use including reproduction, modification, distribution, transmission, republication or display of the content on this website is strictly prohibited.
Delivery & Returns
We are committed to resolving any problems that our clients experience with product delivery. If you have any questions or issues regarding the delivery of your products, please contact us on (08) 83230131.
Neat Spirits will not be obliged to accept any return or make any refunds to you in respect of spirits that you have changed your mind about purchasing.
As a consumer, you have certain rights under the Australian Consumer Law in relation to returns and refunds of goods that you purchase that are not of acceptable quality. In the event that wine you have purchased appears not to be of acceptable quality, please provide Neat Spirits with written notice as soon as possible to info@neatspirits.com.au.
Safe Alcohol
It is illegal to sell alcohol to persons under 18 years of age. By entering into a sale to purchase our spirits, you are certifying that you are 18 years of age or older.
Neat Spirits holds a Producers Licence under the South Australian Liquor Licensing Act 1997. Neat Spirits is required to ensure an audit trail exists to identify the purchase and sale or supply of liquor, and no liquor is to be sold or supplied to any person under 18 years of age.
Our Delivery Carriers
Currently Neat Spirits uses Couriers Please to deliver to all states and territories.
To track parcel
https://www.couriersplease.com.au/tools-track
To find a collection point
https://www.couriersplease.com.au/resources/find-a-collection-point
Enquire about your parcel
https://support.couriersplease.com.au/hc/en-au
Where do we deliver?
Neat Spirits can deliver to (almost) anywhere in Australia. If you are unsure whether we can deliver to the area that you live in, please contact us on (08) 8323 0131.
Please provide a Business Delivery Address, if it is possible. Your purchases can then be delivered during normal business hours and signed for upon receipt.
Alternatively, during the checkout process you can elect to have your wine left at the delivery address in a specific location i.e. under the verandah, behind the side gate, etc. if no one is home.
Delivery can take up to 14 working days, but this time frame can be shorter depending on the overall pressure on the delivery network at that particular time and your distance from major centres.
Return Policy
If there is a fault with any spirits from Neat Spirits, replacement will be made with currently available stock. Please contact (08) 8323 0131 to notify of any faulty product.
Refunds will not be provided unless by mutual agreement.
Risk and Title in the goods passes to the customer upon delivery of the goods to the nominated address.
Secure Online Payments
Neat Spirits uses Commonwealth Bank Australia (CBA) to process your credit card payment. Your complete credit card number cannot be viewed by Neat Spirits or any outside party.
We never permanently store complete credit card details on site.
Disclaimer
All prices quoted on this site are subject to change without notice due to market fluctuations, GST and other government charges and current stocks remaining unsold.
If your order includes a product that is not available, we will contact you and provide suggestions on another product as near as possible in style, quality and price.
Neat Spirits collects, uses and stores personal information for the following purposes:
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Identifying its customers and potential customers, including their authorised representatives
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Processing orders or enquiries received, including via the website
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Supplying products, services or other benefits to be offered to customers
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Informing customers of marketing initiatives that may be of interest to them
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Sending advertising materials, newsletters, competition details and other promotional and commercial communication initiatives to customers by email and/or text message; and developing and implementing initiatives to improve our products and services
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Where possible, Neat Spirits will collect personal information directly from the individual concerned. However, in some circumstances, Neat Spirits may need to collect personal information from authorised third parties (for example, your representative).
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If we are not provided with all the required personal information, we may be unable to process your order or other enquiry.
The company collects your information in the following ways:
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When you log in to Neat’s website and/or online services;
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When you contact Neat Spirits about its products and/or servicesWhen Neat Spirits supplies products and/or services to you
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When Neat Spirits responds to an enquiry from you.
Disclosure: Except where indicated above Neat Spirits will not disclose your personal information to a third party unless:
The disclosure is made as part of giving effect to a purpose for which the information was collected